Refund Policy

StorePilot subscriptions renew automatically at the end of each billing period unless canceled before the renewal date. Renewal timing, tax collection, and payment processing are handled by Paddle.

You can review your active billing period and manage your subscription from the Billing page in your StorePilot account, which links to the Paddle customer portal.

You may cancel at any time before your next renewal date to prevent future charges. Cancellation stops the next renewal but does not retroactively reverse charges for the current period unless an approved refund exception applies.

If a subscription is canceled for the end of the billing period, you may continue to use paid features until the current paid period ends.

Because StorePilot is a digital software service that can be accessed immediately after purchase, subscription fees are generally non-refundable once the current billing period has started and the service has been made available to the account.

We do not offer prorated refunds for partial billing periods, unused time, or changes in usage volume after a subscription renews.

We may review refunds in limited circumstances, such as duplicate charges, accidental multiple subscriptions for the same account, or a material service outage that prevented reasonable access for an extended period and could not be resolved promptly.

Any refund exception is evaluated case by case. Approval is not guaranteed, and we may request invoice, transaction, and account details before making a decision.

If you believe a charge is unauthorized, contact us before filing a chargeback whenever possible so we can investigate. Fraudulent or abusive refund or chargeback activity may lead to account suspension or termination.

Approved refunds and chargeback outcomes may cause your paid access to be reduced, suspended, or removed.

To request a review, email [email protected] with your account email, the reason for the request, and any Paddle receipt, invoice, or transaction ID you have available.

We aim to review refund requests within a reasonable time, but response times may vary depending on case complexity and payment processor requirements.